A Homeowner’s Checklist for Low-Risk, High-Quality Work

As a discerning homeowner, you understand that your property in the DC Metro area is a long-term investment. When a repair or remodel is necessary, the goal isn’t just a quick fix—it’s a lasting solution that increases the value and integrity of your home. 

This means you need a partner, not just a hired hand. Here is Fred’s essential guide on how to evaluate home repair and remodeling companies, ensuring you select a partner whose standards match your own. 

Vetting for Stability & Integrity 

A reputable company should offer the stability and assurance of a well-established institution. Your contractor’s longevity is a direct indicator of their ability to weather challenges and satisfy clients for decades. 

Ask the Critical Questions on Paper:

“How Long Have You Been in Business Under the Current Name?”

  • Why it Matters: A company with a track record of 20+ years (like Case, our parent company, since 1961) proves long-term financial stability and a commitment to their reputation. Contractors who frequently change names may be hiding a history of legal issues or poor work.

“Can I See Proof of Your Licensing and Insurance?”

  • Why it Matters: This is non-negotiable. Request a Certificate of Insurance (COI) to verify:
    • General Liability Insurance: Protects your home against damage caused by the work.
    • Worker’s Compensation: Protects you from liability if a worker is injured on your property.
    • Red Flag: A contractor who asks you to pull the permits is usually unlicensed or trying to avoid proper inspections. A professional handles all necessary local permits.

“Do You Use In-House Employees or Subcontractors?”

  • Why it Matters: Companies like Fred that use a dedicated, in-house team have greater control over quality, timeline, and security. If they use subcontractors, ask if those subs are also fully vetted, licensed, and covered under the main company’s insurance umbrella.

 

Vetting for Service & Experience 

The highest-quality contractors offer a seamless, predictable, and professional client experience. They are selling peace of mind as much as construction. 

Evaluate the Process and the People:

“Who Will Be My Single Point of Contact?”

  • Why it Matters: In complex projects, communication is everything. A dedicated Remodeling Consultant or Project Manager should be your sole contact, eliminating confusion and ensuring rapid, clear communication throughout every phase. Avoid companies where you have to call three different people to get an answer.

“What is Your Policy for Change Orders and Unforeseen Issues?”

  • Why it Matters: Things change. A professional will have a clear-cut process for change orders that details how the change will impact the budget and the schedule before work proceeds. Ambiguous language is a major warning sign.

“Can You Provide References for Projects of Similar Scale and Value?”

  • Why it Matters: While online reviews (BBB, Google, Houzz) are a good start, talk to a recent client (within the last 6 months) and one long-term client (3–5 years ago). Ask the long-term client: “How has the work held up, and how responsive was the company when you needed follow-up service?”

 

Vetting the Financials & the Contract 

The contract should be a comprehensive document that protects you, the homeowner, above all else. 

Demand Clarity in Cost and Payment:

“Is This an Estimate or a Fixed-Price Proposal, and What is the Detailed Payment Schedule?”

  • Why it Matters: Demand a detailed written proposal, not just a verbal quote. The scope of work should be spelled out in a clear and concise manner.
  • Payment Warning: Never pay more than a reasonable initial deposit (often 33%) to start the job. Final payment should only be due after the work is 100% complete and you have approved the final walk-through (the “punch list”). Contractors demanding all cash or 50%+ upfront should be avoided.

“What Does Your Warranty Cover, and For How Long?”

  • Why it Matters: A dependable company stands behind its work. A written warranty on labor should be clearly stated in the contract, often for a minimum of one year. This proves they are confident in the durability of their craftsmanship.

 

By following this vetted, three-phase evaluation, you move beyond the “lowest bid” mentality and secure a professional partner who will treat your home with the integrity and expertise it deserves. Choose a company where the foundation is built on decades of trust.